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Monday - Friday: 9 am to 6 pm
Saturday: 9 am to noon
Closed Sundays and holidays

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We Want to Be A 10!

In our quest to be the very best that we can be, we are conducting a new   program in Plain City Druggist called, “We Want to be a 10!” When you come in the store, you may be asked to fill out a survey expressing your feelings about your latest visit. The survey can be dropped in the mail once you have completed it. It will be mailed to a third party, separate from us (we never see the actual surveys), and they compile all the information and return the results to us.

If you don’t receive a survey and you would like one, please just ask and we’ll gladly send you home with one.

If we are not a 10 in your mind, we want to change that. And if we are a 10, we want to continue to serve you at the same level or higher each time you come in Plain City Druggist.

One of the ways we try to be a 10 is through easy, convenient service, including our Pick Up/Drop Off Window (never, ever call it the drive up window–Joe doesn’t want people waiting and the image of a drive up window calls to mind sailing right on through). Although we were always taught in pharmacy school that a pick up window was not professional (the thinking on that has changed in the past few years), we know that our customers like it. Joe always swore that he would never have a window like a fast food restaurant, until he discovered that people really value the service it provides. Parents with sick kids never have to bring cranky, pajama clad little ones inside; pet owners can keep the car warm or cool for Fido (in fact, if you come through the pick up window, we’ll have a biscuit for the dogs and a sucker for the kids–just don’t let us mix up who gets what!).

Ten percent of our customers use the pick up/drop off window. Another ten percent use our delivery service. We are happy to accommodate everyone in any way we can to make working with us easier.

You can even drop off prescriptions after hours when the drugstore is closed by using the slots provided on the front of the building and on the pick up/drop off window.

Just slip your prescription in the private red drop off space located by the front door if you don’t want to drive around to the window. If we happen to be at lunch from 1:15-2:15, we’ll get your prescription as soon as we come back and start working on it when we re-open.

All of these services are just some of the ways we try to be the best we can for our customers and make their lives easier. We hope all of this, plus the experience you have in the store with us, will make us a 10 in your book.

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